Shipping policy
Free Shipping
We are delighted to offer free shipping for all orders. The price of the product includes the shipping fee, ensuring a hassle-free shopping experience.
Order Processing Time
The order processing time refers to the duration between when the customer places an order and when the seller hands it over to the delivery service. Generally, we strive to ship orders within 2-5 working days after order confirmation/payment. However, please note that orders made on weekends may experience slight delays.
Warehouse Operations and Shipment Delays
Our warehouse operates from Monday to Friday during standard business hours, excluding holidays. In cases where holidays are observed, we take necessary measures to minimize shipment delays and ensure prompt delivery.
Shipping Destinations
We currently offer shipping to the country below:
- United States (excluding Alaska, Hawaii, and Puerto Rico)
Please note that specific regions within these countries may have restrictions, which could affect shipping availability.
Lost/Missing Packages
YixingTeaArt holds no liability if an incorrect address is provided during the checkout process. It is essential to ensure that both the billing and shipping addresses are accurate before proceeding with your order. In the event that we make an error, we will take full responsibility for the original order and cover any associated costs.
Customs Fees
Customers are responsible for any customs fees incurred once the items have been shipped. By purchasing our products, you acknowledge that one or more packages may be shipped to you and may be subject to customs fees upon arrival in your country.
Shipping Time
The total delivery time consists of two components: the processing time and the shipping time, which may vary based on your location.
Tracking Information
Once your order is shipped, you will receive an email containing a tracking number. However, please be aware that with free shipping, tracking information may not always be available.
"No Information Available at the Moment" Tracking Status
For certain shipping companies, it may take 2-5 business days for the tracking information to update in their system. If your order was placed more than 5 business days ago and there is still no information available regarding your tracking number, please don't hesitate to contact us. We will assist you in obtaining the necessary information.
Consolidated Shipping
For logistical reasons, items from the same purchase may sometimes be shipped in separate packages, even if combined shipping is specified.
International Shipping Delays
Due to the ongoing COVID-19 pandemic, international shipping may experience occasional delays. If your order is delayed, please contact us via email at info@yixingteaart.shop. We will promptly communicate with the transportation
Phone number: +1 (585) 508-5965 （text message only）
Email: info@yixingteaart.shop
Physical address: 1029 Lyell Ave, Rochester, NY 14606
